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  • Job Title: Customer Service Manager - Luxurious Property Management
  • Location: Hong Kong

Our client, a major Property and Hotel Management Group is seeking a Customer Service Manager to lead the customer and Concierge Services team for a luxurious property in Hong Kong. 

The incumbent will lead a team of Concierge Services Supervisors and Representatives to provide premier customer services in the shopping malls and VIP club to ensure the total satisfaction of, shopper and diners.

Responsibilities:

  • To take the lead to formulate customer service policies, procedures and direction in the customer service.
  • To provide supervision to the team, identify room for improvement. To conduct ongoing training of the team to increase job knowledge and skill level.
  • Train, supervise and oversee the management of the customer service team
  • To monitor the team to handles complaints, settling disputes, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and business objectives are met.
  • To lead the VIP program and manage team to provide excellent service to the VIP.

 

Requirements

  • Degree holder of any discipline.
  • 8 year and above of frontline experience from shopping mall, property management or hotel.  At least 4 years of managerial position.
  • Preference is given to Front Desk Manager, Concierge Manager and Customer Service Manager.
  • Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions.
  • Fluent in written English and Chinese
  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. 
  • May work on holidays.

Interested parties, please send your resume to Miss Noelle Cheng:

E mail:  noelle.cheng@talentbluesearch.com

Tel: (852) 2902 6772

 

650K – 700K per annual

Details

  • Reference #: TB-114
  • Industry: Property Management
  • Job Function: Customer Service
  • Level: Manager
  • Annual Package: 1 Million below

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