Executive Openings

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LATEST JOBS

Senior Customer Service Manager (VIP) – Shopping Property Management

Hong Kong

Our client, a major Property and Hotel Management Group is seeking a Senior Customer Service Manager to lead the customer and Concierge Services team for a luxurious property in Hong Kong. 

The incumbent will lead a team of Concierge Services Supervisors and Representatives to provide premier customer services in the shopping malls and VIP club to ensure the total satisfaction of, shopper and diners.

Responsibilities:

  • To take the lead to formulate customer service policies, procedures and direction in the customer service.
  • To provide supervision to the team, identify room for improvement.
  • To conduct ongoing training of the team to increase job knowledge and skill level.
  • Train, supervise and oversee the management of the customer service team
  • To monitor the team to handles complaints, settling disputes, or otherwise negotiating with others.
  • Supervises staffing levels to ensure that guest service, operational needs and business objectives are met.
  • To lead the VIP program and manage team to provide excellent service to the VIP.

Requirements

  • Degree holder of any discipline.
  • 8 year and above of frontline experience from shopping mall, property management or hotel.  At least 4 years of managerial position.
  • Preference is given to Front Desk Manager, Concierge Manager and Customer Service Manager.
  • Service orientation.
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions.
  • Fluent in written English and Chinese
  • Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. 
  • May work on holidays.

500K – 600K per annual

Interested parties, please send your resume to Miss Cecily Lai:
E mail:  cecily.lai@talentbluesearch.com
Tel: (852) 2902 6211

Details

  • Reference #: TB-210
  • Industry: Property Management
  • Job Function: Customer Service
  • Level: Manager
  • Annual Package: 1 Million below

Head Of Customer Operation and Customer Journey - Mobile Services

Hong Kong

Our client, a Telecommunication Service provider, which aims to provide quick and user-friendly solution to outbound travelers for roaming and mobile data service, is seeking a Head Of Customer Operation and Customer Journey. 

You will be part of the team to take the mobile customers in Hong Kong to experience a brand new customer journey.

This new position created to cater the massive response from the market.  

Responsibilities:

  • To manage a team of Customer Operation Professionals to understand and map the end to end journey 
  • Collaborating with the Brand and Digital team in to provide significant input into decisions that shape user experience, optimization plans and digital design, while delivering Omnichannel content and experience strategy. 
  • Assess and optimize the mobile and web customer journey to ensure best-in-class user experience across channels and devices.
  • Establish and lead website and mobile optimization including content personalization and product recommendations.
  • With support from the data analytic team to analyze and prioritize customer segments, journey and opportunity areas

Requirements:

  • At least 10 years of Customer Journey, Customer Success, Operation experience from telecom carrier, mobile operators, online business such as consumer electronics, mobile, PC, lifestyle tech, traveling, hospitality, start-up, etc.
  • Team management experience.
  • Experience managing website, mobile, social media content, online and customer experience, call center Proven ability to lead, manage and coach teams.

Annual salary: 800K – 1M per annual

Details

  • Reference #: TB-209
  • Industry: Information Technology and Telecommunications
  • Job Function: Customer Service
  • Level: Department Head
  • Annual Package: 1 Million and above

Senior Manager Loyalty Program and Customer Journey

Hong Kong

Our client, a technology consumer service company, is seeking a Senior Manager Loyalty Program and Customer Journey.  You will lead a team of Loyalty Program and Customer Experience professional to drive the strategy and program for the top customers to retain and optimize the spending.  With the strong understanding of the customers’ data, you will investigate and identify potential opportunity.

This opportunity offers opportunity for CRM Program and Marketing Professional to leadership, drive membership program, and data analytic. 

Responsibilities:

  • To manage a team to pilot membership program, to develop strategy and direction that reward members for retention.
  • To optimize the membership program to stimulate potential customers’ spending and to increase new member acquisition.
  • Author data analytics and customer insights to pinpoint new marketing opportunities for operational, marketing content, marketing contact and promotional strategies.
  • To form partnership with other merchants such as lifestyle brands, consumer tech brands, wine & dine, hospitality, luxurious products to develop customer events and campaign that cater customers and synergize the brand.

Requirements:

  • Degree holder in any discipline but preference is given to business administration, marketing, science, etc.
  • At least 12 years of consumer marketing with 8 years of customer loyalty experience from banks, credit card, hospitality, wine & dine, luxury products, telecom operators, airline, etc.  A leadership role, experience to team management.
  • Well experience in customer data analysis, partnership with other merchants (consumer brands).
  • Experience in enhancing customer journey.
  • Excellent career path and stable environment.

Annual salary: 700K – 900K

Interested parties please send your resume to info@talentbluesearch.com

 

Details

  • Reference #: TB-208
  • Industry: Retail, Fashion and Luxury Products
  • Job Function: Marketing
  • Level: Manager
  • Annual Package: 1 Million below

Head Of Key Accounts, Key Account Leader, Key Account Manager - FMCG

Hong Kong

Talent Blue is an expert in Fast Moving Consumer Goods Executive Search. 

We partner with Global FMCG Brands in beauty, skin care, personal care, food & beverage, home care, OTC, etc.

We have a good number of MNC FMCG clients are looking professionals in Key Account Team.  Head Of Sales, Head Of Key Account and Senior Key Account Managers, etc.

 

 

You must have 6 years to 15 years or above in Key Account Management position, solid connections and working relationship with Supermarket Chains, Drug Store Chains, Trade clients and Distributors. 

Team management experience, vision, decision making, strategist, team coaching, etc.

Excellent management career is offered to the potential candidate.

If you are qualified and is interested in such opportunity, please send your resume to monica.ling@talentbluesearch.com

Annual salary is from 500K – 1.1M

 

Details

  • Reference #: TB-207
  • Industry: Fast-moving Consumer Goods
  • Job Function: Sales
  • Level: Department Head
  • Annual Package: 1 Million and above

Assistant Management Accounting Manager – Global Consumer Technology Brand

Hong Kong

Our client, a global consumer technology brand is seeking an Assistant Management Accounting Manager to drive the management accounting role.

You will be the main driver for forecast, marketing & promotion budget, ROI analysis, etc.

Allocating cost for planning.

To develop management report for company and financial reports.

Requirements:

  • Degree in Business Administration, Accounting, Finance, etc.
  • At least 5 years of Management Accounting experience from any MNC
  • Solid skills mentioned above
  • Familiar with MS Office and major ERP / Accounting software such as SAP.
  • Fluency in both written and spoken English, Cantonese and Mandarin.
  • Energy in presentation and creativity
  • This is a global company and a marketing number ONE player in consumer technology.  Excellent exposure

420K – 460K per annual

 

Interested parties, please send your resume to Miss Noelle Cheng:

E mail:  noelle.cheng@talentbluesearch.com

Tel: (852) 2902 6772

Details

  • Reference #: TB-206
  • Industry: Retail, Fashion and Luxury Products
  • Job Function: Accounting and Finance
  • Level: Manager
  • Annual Package: 1 Million below