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  • Job Title: Customer Service Manager – US Medical Device
  • Location: Hong Kong

Our client, a US Medical Device Company with strong market share in the Aesthetic Industry, is seeking a Customer Service Manager.


This a newly created position to provider leadership to the region to:

Develop and implement processes for services

This position establishes and maintains infrastructure that provides subordinates with the training, knowledge, and resources to deliver superior services with timely and effective responses to internal as well as external customer requests for products, services, and information.


 

You will

Build and manage a team of Sales Operation Officers across the APAC region to drive:

  • Sales Order,
  • Demo Inventory Management, and
  • return merchandise authorization

-Document and improve processes and procedures;

-Update/modify SOP and Work Instructions to streamline/improve and find ways to increase process efficiencies;

-Design training for the team

-Develop metrics to evaluate department performance

-Drive for order fulfillment to satisfy requirements of SOX rules, auditors, finance, and legal departments.

-Lead team to produce analysis on customer call volumes and workflows to ensure timely and effective responses to meet customer expectations and KPI

-To partner with other team:  Commercial teams, Supply Chain, Product Service and Engineering, Regulatory, Quality, End User Customers and Distributor Partners to ensure smooth daily internal and external operations

 
You are:
  • Degree holder in any discipline.  
  • At least 8 years of Customer Service, Supply China, Sales Operations from medical device, aesthetics, electronic industry with APAC exposure.
  • healthcare or medical device multinational company
  • Team management experience is a must.
  • Fluency in Cantonese, Mandarin and English.
 
Interested parties please send your resume to monica.ling@talentbluesearch.com
 

Details

  • Reference #: TB-649
  • Industry: Pharmaceutical, Health Care and Medical
  • Job Function: Customer Service
  • Level: Manager
  • Annual Package: 1 Million below

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