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  • Job Title: Senior Manager – Data Center Service Management
  • Location: Hong Kong

Our client, a major Data Center in Hong Kong is seeking a Senior Service Management Manager for the Data Center Operation.

This opportunity offers candidates with at least 12 years of IT experience to become part of the senior management team.

You will be the lead to the NOC and Customer Service, you drive the service quality. 

Responsibilities:

  • Manage a team of 50 staff in both operation and Customer Service
  • Deliver quality service to customers from around the globe
  • Guide, train and educate data staff on the best practices related to all service owner issues
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs

Requirements:

  • Degree in Information Technology, Computer Science, science, or other relevant subjects.
  • At least 12 years of management experience, particularly from Data Center, Telecom Carriers or other technology firms.
  • Knowledge in ITIL, ISO9000, 20000, 27001, or relevant standard.
  • Fluency in Cantonese, Mandarin and English (Written and Spoken).

880K-1M per annual 

Interested parties please send your resume to stephen.chow@talentbluesearch.com

 

Details

  • Reference #: TB-298
  • Industry: Information Technology and Telecommunications
  • Job Function: Information Technology
  • Level: Department Head
  • Annual Package: 1 Million and above

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